FAQ

Got a question? We’ve got the answer.

Please find below the most frequently asked questions by our investors. If you have a question that is not on the list, please feel free to contact us

A trading session corresponds to the operation of the trading system that occurs between the pre- open state and close state. There is only one trading session per day.

Registered Customers of MubasherTrade; Open an account now.

The documents required to open an online trading account are as follows :
Original Passport
Drivers License
Investor ID number (Dubai and/or Abu Dhabi)

For UAE Nationals:
National Identification Card
Investor ID number (Dubai and/or Abu Dhabi)

For Companies:
Official company documentation is required.

The only currency allowed on the DFM and ADX is AED (United Arab Emirates – Dirham).

New customers who would like to register and begin trading online can do so by opening an account online or by visiting any of our branches.

Open your favorite browser and navigate to our website www.alsafwamubasher.ae.
Log in to the website using your username and password, as shown below:

Please Call Toll Free Number: 800 567 000 / 00971 800567000
Or Contact
Al Safwa Mubasher Financial Services PSC
P.O. Box 26730
Dubai UAE
uae@mubashertrade.com

Entering the wrong login password for three consecutive times will cause the system to lock the user name for security reasons. To unlock the user name, call MubasherTrade toll free number (800 567 000 / 00971 800567000), and place unlock user name request.

Al Safwa Mubasher makes it easy to deposit funds in your account. Please visit the Ways to fund page for details.

Al Safwa Mubasher makes it easy to transfer shares to your account. Please visit the Ways to fund page for details.

PIN FAQs

SMS Authentication is a new extra security feature which secures your login against unauthorized access to your account on www.mubashertrade.com.

After you login using your Al Safwa Mubasher number and password, you will receive the SMS on the mobile phone registered at Al Safwa Mubasher. The SMS contains the PIN which you’ll enter in the following screen when prompted.

The PIN is valid for one session only. You will require another PIN to login again.

The PIN is valid for 30 minutes, if the PIN was not used within this time, you’ll need another PIN to login. If you entered the incorrect PIN, you can re-enter it within the 30 minutes.

Please call our call center at 800 567 000 / 00971 800567000 to check and update your current mobile number.

Your username is the Al Safwa Mubasher number supplied to you on the day you opened your account. In order to retrieve your Al Safwa Mubasher number, please call 800 567 000 / 00971 800567000.

Please contact our call center at 800 567 000 / 00971 800567000 in order to support you. For urgent dealing requests, please call our dealing room 600 567 000.

You must have forgotten either your username or your password. Please contact our call center at 800 567 000 / 00971 800567000 in order to reset your password or provide you with your username.

We only offer the capability to receive the SMS on one mobile only, however in the future we might consider updating our current system.

SMS Authentication is a new extra security feature which secures your login against unauthorized access to your account on www.mubashertrade.com.

After you login using your Al Safwa Mubasher number and password, you will receive the SMS on the mobile phone registered at Al Safwa Mubasher. The SMS contains the PIN which you’ll enter in the following screen when prompted.

The PIN is valid for one session only. You will require another PIN to login again.

The PIN is valid for 30 minutes, if the PIN was not used within this time, you’ll need another PIN to login. If you entered the incorrect PIN, you can re-enter it within the 30 minutes.

Please call our call center at 800 567 000 / 00971 800567000 to check and update your current mobile number.

Your username is the Al Safwa Mubasher number supplied to you on the day you opened your account. In order to retrieve your Al Safwa Mubasher number, please call 800 567 000 / 00971 800567000.

Please contact our call center at 800 567 000 / 00971 800567000 in order to support you. For urgent dealing requests, please call our dealing room 600 567 000.

You must have forgotten either your username or your password. Please contact our call center at 800 567 000 / 00971 800567000 in order to reset your password or provide you with your username.

We only offer the capability to receive the SMS on one mobile only, however in the future we might consider updating our current system.